Polaris Mailing Hub: a secure home for hotel mailing databases

Hotels don’t lack contacts. They lack a home for them.

Travel trade, press, partners, event leads, newsletter subscribers: in many hotels, these lists live in dozens of Excel files. Every copy becomes a new version of the truth. A file gets moved or renamed, links quietly break, and nobody knows who changed what. That is why Planet Polaris built the Polaris Mailing Hub.

Not a CRM. A home base.

Your hotel CRM keeps doing its job. The Mailing Hub sits next to it, as a secure home for mailing databases that have simply grown too complex for spreadsheets.

What it does

• One contact, stored once, linked to as many lists as needed.
• Excel import with column mapping and a safe preview.
• Automatic checks on names, email addresses and duplicates.
• Doubtful records go to a “To review” list instead of blocking the import.
• Roles and rights per user, plus a full activity log.
• Export and archive without ever losing data.
• Ready to sync with your newsletter system.

Built for groups

Multiple hotels in the same group? Each property gets its own sealed environment, with its own users, databases and history. Cross-property access is only for those who are explicitly authorised.

Simple on the surface, robust underneath. Curious how this would look for your hotel or group? Get in touch.

Creativity is nothing without structure.